Refund policy

 

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Heart Drop Club – Return & Refund Policy
At Heart Drop Club, we want you to feel confident and happy with every purchase. If you're not completely satisfied with your order, we're here to make things right.
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Returns
We gladly accept returns on clothing items within 14 days of delivery.
To be eligible for a return, your item must be:
•    Unworn and unwashed
•    Free of stains, odors, or damage
•    With original tags attached and in original packaging
•    Accompanied by proof of purchase (order number or receipt)

How to Start a Return
1.    Email us at [ heartdropclub@gmail.com] with your order number and reason for the return.
2.    If approved, you’ll receive return instructions and a shipping address.
3.    Once we receive and inspect your item, we’ll notify you about your refund status.
Customers are responsible for return shipping costs, unless the item arrived damaged or there was an error on our end.
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Refunds
Approved returns will be refunded to your original payment method within 5–10 business days after we receive and inspect the item.
Shipping fees (if applicable) are non-refundable.
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Exchanges
Need a different size or color? Let us know! We offer exchanges for the same item, subject to availability. Email [heartdropclub@gmail.com] within 7 days of receiving your order to request an exchange.
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Damaged or Incorrect Items
If your item arrives damaged or not as ordered, please contact us within 5 days of delivery with a photo and description of the issue. We’ll make it right at no extra cost to you.
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Late or Missing Refunds
If you haven’t received a refund:
•    First, check your bank or credit card account again.
•    Then, contact your payment provider—it may take time before your refund is officially posted.
•    Still no refund? Email us at [heartdropclub@gmail.com] and we’ll help resolve it.
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Contact Us
For questions about returns, refunds, or anything else, reach out to:
[heartdropclub@gmail.com]
Heart Drop Club
[heartdrop.com]